Rational Service Partner for Hampshire and Dorset
Apeiron Catering provides a maintenance and repair service for the full range of Rational equipment and is approved to carry out all aspects of Rational warranty work.
We hold a wide range of replacement parts for Rational units on our vans to support first-time fixes for commercial kitchens. Our fully qualified Rational technicians are audited and trained by Rational yearly to ensure we maintain a high level of service.
Servicing and Contracts
Your Rational combination oven should be serviced at least twice a year to reduce the risk of breakdown, extend its lifespan and help save on energy and running costs. As a Certified Rational Service Partner, Apeiron completes a 90-point checklist whilst servicing your equipment.
Warranty
As a Rational Service Partner for Hampshire and Dorset, if you have a question about your Rational Warranty you can talk to us. Apeiron has detailed knowledge of what’s covered within your warranty and can usually diagnose the fault and advise if you’re covered immediately.
Breakdown
Reporting a breakdown of your Rational products is a very simple process with Apeiron. Call us immediately to report the issue and we will attend as urgently as we possibly can to reduce your downtime. We have an impressive 95% first-time fix rate for Rational combi oven repairs.
Survey & Installation
If you need a site survey carried out before ordering your Rational oven or have purchased your equipment and would like Apeiron to install it for you – our fully qualified team will be happy to help. A site survey costs £105+ VAT, please get in contact for more information.
Frequently Asked Questions
Can you service and repair all models of Rational appliances?
As a Rational Service Partner, we can service and maintain the full range of Rational products. Due to our years of experience in the catering industry, there aren’t many faults that we haven’t seen before so you can have full confidence that our catering engineers will get the job done.
What does the Rational warranty cover?
The rational warranty covers all issues excluding wear and tear items such as door seals, lamps, or user error. Please see the attached Rational warranty PDF for further information.
Will my warranty be void if Apeiron Catering does a repair?
We are accredited Rational Service Partners appointed by Rational themselves. Service Partners are the only people who are permitted to repair Rational catering equipment under warranty. It’s a simple and stress-free process because we deal with our customers directly and then speak to Rational, on your behalf, to recover any costs.
Why should I choose a Rational Service Partner for repairs?
We are audited by Rational yearly to make sure we meet the Rational standards. Our engineers carry an extensive range of van stock and maintain a 95% first-time fix rate for Rational ovens. Service Partners are the first to receive Rational oven update software and yearly training to ensure we always keep our high standards when fixing your oven.
Do you offer installation services?
Yes! If you require a new Rational product installed in your kitchen, simply give us a ring and we’ll arrange everything from start to finish. We can also provide professional kitchens with a complete fit-out service including design, supply, and fitting of all appliances and fittings required.
How do I find out how much my service charge will be?
You’ll receive a quote from us after submitting your details online using our contact form. If possible, please include your Rational oven model number in the message. We have a fast response time and you will hear back from us within 24 hours. You may also call 01425 511693 to discuss this further.
Apeiron Catering responds urgently, have a fast turnaround on parts and hold a 95% first-time fix rate*
Regular maintenance on your catering equipment will reduce the risk of business-critical breakdowns.
We sell a range of high-quality commercial catering equipment from industry leading suppliers.
For the installation of any kitchen equipment, you need a team that you can trust to do the job well.
